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Security & Identity Theft

Security | GM Financial
How GM Financial Secures Your Online Information:
Advanced Encryption Technology
  • Encryption enables us to protect sensitive information, including your name, address, telephone number, Social Security number, and income before it is transmitted over the internet.  Strong encryption techniques render this sensitive information unreadable and prevents others from viewing it before reaching our server.
  • Our site is backed up on a regular basis. Website activity is checked consistently to protect the information you provide.
  • Sophisticated detection systems are utilized and activity on our website is monitored. We want users to feel secure while visiting our website.
Consejos para asegurar su información en línea
  • Mantenga su contraseña e identificación de Usuario en un lugar seguro.
  • Create a strong password with a minimum of 8 characters, containing upper/lower case letters, numbers, and special characters.  The more complicated your password, the more difficult it is for others to guess. Use the "log out" button when you exit the website. Although logs you off automatically after a certain time of inactivity, we recommend you use the "log out" button before closing your browser. This prevents any further activity from taking place after you have left the site.
  • Should you ever discover that someone has accessed your account without your permission, please contáctenos a la brevedad.

Si tiene preguntas respecto a la información de seguridad en, no dude en enviarnos un email o llámenos al 1-800-284-2271.

Identity Theft | GM Financial

Si usted es víctima del delito de robo de identidad con respecto a una cuenta de GM Financial y desea solicitar una investigación, la reclamación debe hacerse por escrito y enviarse por correo postal a GM Financial.

Documentos requeridos

GM Financial requiere los siguientes documentos para procesar la reclamación:

  • Completo: Formulario de solicitud de investigación
  • Copy of an ID Theft Report, for example a police report, filed with a federal, state, or local law enforcement agency. (An FTC ID Theft Complaint form is not valid without an accompanying police report.)
Documentos solicitados

No se requieren los siguientes documentos adicionales (pero pueden ser solicitados) y ayudarán a acelerar la reclamación:

  • Completed ID Theft Affidavit
  • Copies of (three) canceled checks signed by the victim and cleared by the victim’s checking account (used for signature comparison)
  • Copy of a driver’s license or government-issued ID of the victim

Enviar a:

GM Financial
Attn: Central Fraud Department
801 Cherry Street, Ste. 3500
Fort Worth, TX 76102


Resolución de la reclamación

Una vez que se reciban los documentos requeridos, GM Financial investigará su reclamación. Esta investigación se resolverá de la siguiente manera:

If GM Financial can establish the true identity of the victim and determines the claim to be valid, the victim will be notified via mail, and GM Financial will report to the credit bureau agencies that the GM Financial account should be deleted from the victim’s credit file.

If GM Financial cannot establish the true identity of the claimant, or, in good faith, determines the claim to be invalid, the claimant will be notified via mail. The GM Financial account will not be deleted from the claimant’s credit file.


If you have questions or concerns regarding your identity theft claim, please email the CentralFraud department at Please include your name, contact phone number, account number if applicable and a brief description of your question or concern. A representative will contact you.

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